19473_Authority_Oct-opt

6 2 dŚĞ ƵƚŚŽƌŝƚLJ │ October That broader perspective can be valuable for customer service, billing and collection, maintenance and operational decision-making. It is another example of the value of connected information. The authority often already has the information it needs. The opportunity is to make that information work together. The Connected Utility Authority Pennsylvania authorities are already implementing OneGov OS and their experiences will reflect a broader opportunity for all utility authorities. The next generation of technology may not be defined by how many applications an authority has. It may be defined by how effectively those applications, the information they contain and the work they support operate together. When information moves freely, employees have better information. When workflows are automated, routine work requires less manual coordination. When customer, asset and property information can be viewed in the context of the authority's broader operations, the organization gains a more complete picture of its work. The result is a more connected authority. And a more connected authority is better positioned to deliver the level of service customers increasingly expect—without increasing administrative complexity at the same rate as demand. Try it. Right here. Right now. Visit diversifiedtechnology.com/try-it (select “Try it as a Municipality”) to explore a fully functional demonstration of OneGov OS. Experience the platform from both the customer's perspective and the authority's perspective—and see what the next evolution of utility authority technology could look like. S EĞdžƚ ǀŽůƵƟŽŶ ĂƌƟĐůĞ ĐŽŶƟŶƵĞĚ ĨƌŽŵ ƉĂŐĞ ϮϬ͘ T HE UNDERLYING PRINCIPLE IS SIMPLE : ENTER INFORMATION ONCE , THEN USE IT WHEREVER IT IS NEEDED .