19473_Authority_Oct-opt

municipalauthorities.org │ 2 3 Updating existing training is about more than replacing an old template or adding better graphics. The audience has changed too. How employees consume information, their comfort with technology, expectations for interaction, and the ways we design and deliver effective training have continued to evolve. This is another area where AI can be useful. AI is not inherently good at understanding the context of your organization, employees, or workplace. You have to provide that by always keeping the HITL (Human in the Loop). But what it can do remarkably well is adapt existing material to the standards, guidelines, audiences, and instructional approaches you give it. An older presentation can be reworked around current learning objectives, shorter instructional segments, scenario- based learning, greater interaction, or the needs of a specific employee group. The expertise and organizational context still come from people. AI simply makes adapting that knowledge to how we teach and learn today considerably easier. One Resource Can Become Many Consider an authority with an existing presentation on interacting with customers. Traditionally, someone might update the PowerPoint, deliver the training, and put the file away until next year. AI creates an opportunity to get considerably more mileage from that same material. The presentation could become a 15-minute refresher, customer interaction scenarios, knowledge check questions, supervisor talking points, a role-playing exercise, new employee onboarding material, or a one-page reference for staff. More specialized training development software can add another layer. Programs such as iSpring Suite, which works within PowerPoint, can turn content into interactive training, quizzes, and role-playing simulations. Platforms such as Articulate provide similar capabilities for developing interactive online learning. AI can help develop and adapt the content. development software can help turn that content into an experience. Just as important is how that training reaches employees. Authority staff may work across multiple facilities, in the field, on different shifts, or simply cannot all be pulled into a training room at the same time. Learning Management Systems (LMS) and other online delivery platforms allow training to be deployed remotely and completed when it fits an employee's work schedule. "I F SOMETHING IS FREE , YOU ' RE THE PRODUCT " – R ICHARD S ERRA , 1973 ŽŶƟŶƵĞĚ ŽŶ ƉĂŐĞ ϯϱ͘ Training Reading, PA (HQ) | +6 offices across Pennsylvania 800.825.1372 | entecheng.com Inf ras t ructure means more to the people who rel y on i t . We not only understand the needs of the systems and people who have to work non-stop to serve our communites with water and wastewater ; we depend on them too.