18469_Authority_June

32 The Authority | June 2025 A C ase S tudy : F ox C hapel A uthority L everages A rc GIS/1MARK™ to O ptimize PA-1 C all M anagement Fox Chapel Authority (FCA) has long utilized 1MARK,™ a web-based dig ticket management software, to enhance its Pennsylvania One-Call (PA-1 Call) processes. With the recent upgrade to 1MARK’s seamless integration with ArcGIS, the world’s leading mapping and spatial analytics platform, FCA has elevated its operations significantly. This case study explores why FCA adopted this enhancement and the transformative results that have reinforced its commitment to safety and efficiency. About Fox Chapel Authority Incorporated on September 23, 1938, FCA was established by Fox Chapel Borough and the Townships of Harmar, Indiana, and O’Hara under the Pennsylvania Municipality Authorities Act. Serving approximately 15 square miles and 5,500 customers—a population of about 18,500—FCA provides water service to all of Fox Chapel Borough, two-thirds of O’Hara Township, 15% of Harmar and Indiana Townships, and bulk water to Blawnox and parts of Aspinwall Borough. Its distribution system spans roughly 113 miles of pipe, ranging from 2” to 16” in diameter. The Results “We’re blown away by it,” declares Nathan Sergent, FCA’s Operations Manager. Sergent explains that the ArcGIS integration has significantly improved FCA’s PA-1 Call management, precisely mapping 1Call dig box locations. Real-time dig box polygons overlay FCA’s infrastructure layers within ArcGIS, providing field staff with an instant, pinpoint-accurate view of excavation zones relative to water lines. “We clear ‘no facilities’ tickets in seconds,” explains Sergent, “because ArcGIS shows us exactly where our pipes are—or aren’t.” This clarity, combined with access to as-built drawings directly in the platform, eliminates uncertainty, empowering technicians to mark sites confidently and accurately, ensuring FCA’s infrastructure is protected precisely. Sergent further describes that the 1MARK ArcGIS solution utilizes their existing ArcGIS Web Map, incorporating all current layers and overlaying the ticket's One Call dig box directly on the map. In turn, this allows their field technicians access to the map using their existing ArcGIS username, password, and Web Map Viewer license. Typically, most authorities purchase a single viewer license, allowing all field technicians to access the Web Maps using that one license. FCA has found that the 1MARK solution is particularly effective in this scenario. Conclusion FCA's adoption of 1MARK’s ArcGIS integration has been a resounding success. As Sergent affirms, “This upgrade has delivered unprecedented control and efficiency in managing our 1-Call process.” Thanks to real-time insights, protecting 113 miles of infrastructure is now more precise than ever. For more information about 1MARK™, and its ArcGIS integration, visit www.1mark.org or the Endorsed Member Programs section of the Pennsylvania Municipal Authorities Association (PMAA) website. S