18990_Authority_Feb_2026

4 The Authority │ February 8 Board of Directors 14 PMAA WIN Conference - 10 th Anniversary 24 Government Relations Update 25 Authority News: Vision Becomes Reality - Johnstown Community Partnership Unleashes Community Pride 27 Celebrating National Engineers Week 29 PMAA Online 31 Member Spotlight: Wendy Malehorn Receives PaWARN’s Prestigious 2025 Gold Star Award 34 PMAA Board Member Training 36 Listening to Our Investors 38 Building a Future-Proof Energy Strategy: From Volatility to Value Creation 40 Celebrating Women’s History Month 45 Authority News: Unionville H.S. Rowing Club Finds New Home with Chester Water Authority on the Octoraro Reservoir; Student Service Projects Help Protect Reservoir 58 2026 PMAA Upcoming Events 62 Learn How to Make FAQs, PDFs, and Links Easier to Understand 64 Marketplace 66 Advertiser’s Index PMAA Staff I n thIs I ssue C oNtENts B uilding T rusT B efore The T ap r uns d ry : T he n ew e ra of r epuTaTion M anageMenT 6 f roM s ilenT s ervice To T rusTed s ervice : a c oMMunicaTions p layBook for p ennsylvania M unicipal a uThoriTies 9 T ackling The T riple c hallenge : i nfrasTrucTure , r egulaTions , and e Merging c onTaMinanTs 13 c oMMuniTy e ngageMenT in a cTion : 2025 c oMMuniTy e ngageMenT a ward w inning p rojecTs 17 B eyond The T ap : p iTTsBurgh w aTer ’ s B rand T ransforMaTion 18 i nforMing The p uBlic n eed n oT Be d ull , and T here ’ s i ncenTive To M ake iT M eMoraBle ; a BouT Mawc’ s lcrr 30-d ay M ailers 20 seda-cog j oinT r ail a uThoriTy 22 g rowing r ooTs in The c oMMuniTy : h ow w arMinsTer M unicipal a uThoriTy B uilT p arTnerships T hrough i Ts a ward -w inning T ree p lanTing e venT 26 T he p ower of c oMMunicaTion : T ransforMing nwwa’ s c ulTure o ne n ewsleTTer aT a T iMe 28 y ork c ounTy s olid w asTe a uThoriTy 30 l ower a llen T ownship s TorMwaTer a uThoriTy : B uilding p arTnerships for c lean w aTer 32 B uilding T rusT , one d rop aT a T iMe - p iTTsBurgh w aTer ’ s w aTer w orkshops