18990_Authority_Feb_2026

• Opportunity to view an animated video about water treatment, “A Waterdrop’s Journey”. • Self-guided learning with storyboards about water treatment and infrastructure. • A blind taste test station, comparing tap, bottled, and kiosk water. • Opportunity to participate in a “speedy science” guided pH experiment. 2. “Trust the Tap” Presentation: Led by the Chief Operations & Environmental Compliance Officer, this presentation covered: • Source water protections and the Allegheny River’s role. • The treatment process and quality assurance. • Infrastructure investments and lead line removal efforts. • A comparison of tap and bottled water in terms of safety, cost, and environmental impact. 3. Open Discussion and One-on-One Engagement: • Staff from Customer Assistance, Lead Help, Water Quality, Public Affairs, and Engineering answered questions and provided resources to community members. • Personalized support was offered for billing, lead line concerns, and neighborhood construction projects. Promotional efforts included: • Printed flyers and postcards. • Social media outreach (Twitter, Facebook, LinkedIn, Nextdoor). • Press releases and event listings on the Pittsburgh Water website. • Robocalls to residents in the service area. Impact of the Water Workshops The Water Workshops successfully engaged 128 residents, many of whom had not previously interacted during a community conversation with Pittsburgh Water. Feedback was collected through post-event surveys and logs of questions and comments. Staff followed up with attendees who requested additional information, ensuring continued engagement beyond the events. In addition to workshop-specific feedback, Pittsburgh Water conducted a broader customer satisfaction survey in 2024 with 800 residential customers. Key findings included: • 72% of respondents reported overall improvements in service, a 23% increase from 2022. • 72% expressed trust in the authority’s transparency, reflecting the effectiveness of the Water Workshops and other outreach efforts. • Customer priorities, such as water quality, source protection, and infrastructure investment, remained consistent, validating the focus of the workshops. These results demonstrate that the Water Workshops had a measurable impact on public perception, trust, and awareness. The initiative not only educated residents but also reinforced Pittsburgh Water’s commitment to transparency, equity, and public health. S (412) 264-4400 info@lsse.com www.lsse.com Headquarters: 846 4 Avenue th Coraopolis, PA 15108 Office Locations (Counties): Allegheny, Armstrong, Beaver, Butler, Clarion, Erie, Franklin (OH), Washington, Westmoreland PLANNING DESIGN & CONSTRUCTION SERVICES Water Waste Water Stormwater Landscape Roads & Pavement Parks & Recreation